enabaPrivacy Policy

This page describes what we collect when you use enaba and how we keep that data protected. We at enaba take your privacy seriously and are committed to transparent data practices. When you register an account, fund your wallet, or place a bet on Liga 1 or any other market, we collect information necessary to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with anti-money-laundering regulations.

Our privacy policy on enaba covers what personal data we collect, how we use it, who we share it with, and what rights you have over your information. We also explain how we use cookies, how long we retain your data, and how you can contact us if you have privacy concerns. By using enaba, you consent to our data practices as described in this policy.

We encourage you to read this policy carefully. If you have questions about how we handle your data on enaba, contact our support team during standard business hours. Our team is available to assist users from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.

What Data We Collect on enaba

We at enaba collect personal information when you register an account, verify your identity, deposit funds, or interact with our platform. This includes your name, email address, phone number, date of birth, and government-issued identification number. We also collect payment information such as your bank account number or mobile wallet details when you add a payment method for deposits and withdrawals.

Our enaba platform collects behavioral data about your activity on our site. This includes which games you play, which markets you bet on, your betting history, your account balance, and your tier progression. We use this data to calculate your weekly cashback, track your eligibility for promotions, and personalize your experience on enaba. We also collect technical data such as your IP address, device type, browser information, and access timestamps to monitor platform security and detect fraudulent activity.

When you contact our support team on enaba, we collect and retain your communication history. This includes emails, chat transcripts, and any documents you submit to verify your identity or resolve disputes. We retain this data to provide you with consistent support and to maintain records for compliance purposes.

How We Use Your Data on enaba

We at enaba use your personal data for several essential purposes. First, we use it to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Second, we use it to process your deposits and withdrawals through our nine supported payment methods. Third, we use your behavioral data to calculate your weekly cashback, track your tier progression, and determine your eligibility for promotions and seasonal campaigns during Idul Fitri, Idul Adha, Imlek, Nyepi, Liga 1 seasons, and Piala AFF tournaments.

Our enaba platform uses your data to provide customer support, investigate disputes, and detect fraudulent activity. We also use technical data to monitor platform performance, identify security threats, and improve our service. We do not sell your personal data to third parties. We may share your data with payment processors, identity verification services, and legal authorities when required by law.

We at enaba use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyze how you use our platform. You can control cookie settings in your browser; however, disabling cookies may affect your ability to use certain features on enaba.

On enaba, we collect only the data necessary to serve you fairly, verify your identity, and comply with law.

Data Retention and Your Rights on enaba

We at enaba retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal and regulatory requirements. Your behavioral data (betting history, cashback records, tier progression) is retained for the duration of your account and for seven years after account closure for compliance purposes. Your identification documents are retained for the same period. You can request deletion of your account and associated data by contacting our support team, subject to legal retention obligations.

Your rights on enaba include the right to access your personal data, the right to correct inaccurate information, and the right to request deletion of your data where legally permitted. You also have the right to opt out of marketing communications and to request a copy of your data in a portable format. To exercise any of these rights, contact our support team with your request and account details.

Our servers on enaba may be located outside your jurisdiction. By using enaba, you consent to the transfer and processing of your data in jurisdictions where we operate. We maintain standard security practices to protect your data during transfer and storage, including encryption and access controls. However, no data transmission over the internet is completely secure; you use enaba at your own risk regarding data security.

Third-Party Processors and Contact Information

We at enaba work with third-party service providers to process payments, verify identities, and provide customer support. These processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not authorize them to use your data for their own marketing or other purposes.

If you have privacy concerns or wish to exercise your data rights on enaba, contact our support team at the email address provided in your account settings or through our contact form. We respond to privacy requests within standard business hours. Our team is available to assist users across all supported regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

We at enaba may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of enaba after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.